Losing Profits Because of High Payouts?

One of the most common questions we hear from game room operators is:
“Can my distributor adjust the payout rate or game odds?”
The answer is no.
Can Distributors Change the Payout Rate?
This is one of the biggest misconceptions in the industry. Distributors do not control a game’s payout rate, odds, or overall game behavior. These settings are managed by the game developers, not by distributors or payment providers.
If you feel your location is experiencing unusually high payouts, your distributor cannot simply change the settings. However, we can communicate your concerns to the game developer and request that they review your location if appropriate.
Why Do Payouts Sometimes Feel High?
Game outcomes are designed to balance out over time, not over a single day or week. It’s completely normal to experience periods where players win more than expected, followed by periods where the business performs better.
For this reason, it’s important to evaluate performance over a longer period instead of focusing on short-term results.
Sales Volume Plays an Important Role
One factor that is often overlooked is monthly sales volume.
For most systems, developers generally recommend generating at least $10,000 in monthly sales before evaluating payout performance. With higher play volume, game results have more opportunities to balance out, resulting in a more consistent long-term payout pattern.
For platforms such as Golden Dragon, developers typically recommend around $30,000 or more in monthly sales. Because Golden Dragon tends to have greater short-term fluctuations, higher sales volume helps produce more stable and predictable long-term results.
Locations with lower sales may naturally experience greater swings in payouts simply due to normal game variance.
Experiencing High Payouts?
If you believe your location is paying out more than expected, don’t hesitate to contact us. While we cannot directly modify payout rates or game odds, we’re happy to discuss your concerns with the game developer and request a review on your behalf if necessary.
Our goal is to help you build a stable, profitable business while ensuring your players continue to enjoy a fair and entertaining gaming experience.