• FAQ

Frequently Asked Questions

Answers to frequently asked questions about mobile kiosks, gaming systems, backend accounts, setup, support, and pricing from operators, vendors, distributors, and business owners.

• What are sweepstakes, skill, and pre-reveal gaming systems?

  

  Sweepstakes, skill, and pre-reveal systems are common gaming software categories used by operators, distributors, and retail businesses.

  Sweepstakes systems use promotional gaming mechanics that may include prize-based outcomes without requiring direct paid entry.

  Skill gaming systems focus on gameplay where player decisions and performance influence results rather than pure chance.

  Pre-reveal systems display game outcomes before gameplay begins, offering a different operational format and user experience.

  The right system depends on your business model, location type, and operational requirements.

• Can I test a demo before choosing a gaming system?

  

  Yes, in most cases, you can test a gaming system using a free demo. Access depends on the type of product you select, your account details, and the provider’s individual requirements.

  Using a demo will allow you to evaluate the gaming system itself, understand the nuances of accessing it, the backend, and more. This information will help you determine the feasibility of using the product you’re testing and of integrating it into your existing business model.

  If you’d like to test a specific gaming system, please let us know. Our managers will explain the features of the platform you’re interested in and check the demo’s availability.

• What do I need to get started?

  

  Getting started usually begins with understanding your business model, preferred system type, and operational requirements.

  Before launch, it helps to consider:

  • whether you need mobile or in-location access
  • backend account requirements
  • hardware or kiosk compatibility
  • preferred billing model

  These factors make system selection much easier.

• What does “hold” or “net revenue” mean?

  

  The concepts of “hold” or “net revenue” relate to the performance of gaming platforms. These metrics are key, as they help operators evaluate the system’s activity and effectiveness.

  Hold is the recorded difference between incoming activity and final results. This metric is expressed as a percentage and displays data for a specific time period.

  Net revenue is the difference between total gaming activity and the results obtained. This metric is calculated in various ways, depending on the specifics of the system used.

• How do I choose the right gaming system for my business?

  

  Choosing the right gaming system depends on your business model, location type, and operational needs.

  Key factors include:

  • target audience
  • system compatibility with your operation
  • hardware requirements
  • ease of backend management
  • pricing and support model

  Operational fit matters more than brand popularity alone.

• What is the difference between cloud-based and server-based systems?

  

  Cloud-based and server-based systems differ mainly in infrastructure and maintenance.

  • Hardware: Server-based systems require dedicated hardware, while cloud-based solutions need minimal local infrastructure.
  • Internet: Cloud-based systems rely on stable internet connectivity.
  • Control: Server-based setups offer more direct control over configuration and maintenance.
  • Maintenance: Server-based systems typically require more technical upkeep and hardware management.

  The right choice depends on your business scale and operational preferences.

• What is the difference between point-based and weekly billing systems?

  

  The main difference is how usage is billed.

  Point-based systems use prepaid points that are consumed based on system usage.

  Weekly billing systems use a fixed recurring weekly fee regardless of usage volume.

  The better option depends on how consistently your business uses the platform.

• How fast can I get set up?

  

  The setup time will vary from case to case. Some can do it quickly, while others will take quite a while. It all depends on the specifics of your chosen gaming system, account type, payment details, setup complexity, and backend requirements.

  In your case, we can only determine the setup completion time after reviewing the project details. Contact us with the details, and we can provide a realistic timeline.

• Do you offer mobile game kiosks?

  

  Yes. GameRoom offers multiple mobile kiosk options for different business types and location setups.

  Kiosk selection usually depends on:

  • available physical space
  • hardware requirements
  • system compatibility
  • expected daily traffic

  Choosing the right kiosk helps simplify deployment and day-to-day operations.

• What payment and support options are available?

  

  Each case is different. Availability of payment and support options depends on the specifics of the chosen system and account type. Contact us for up-to-date information on the platforms you’re interested in.

CONTACT US TODAY